Refund policy
Returns Policy
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return. sales@daymark-supplies.co.uk
Eligibility for Returns
To qualify for a return, items must be:
- Unopened and unused
- In the same condition as received
- In their original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at sales@daymark-supplies.co.uk
- Customers are responsible for arranging and covering the cost of return shipping.
- Returns must be authorised before being sent back.
- Items returned without prior approval will not be accepted.
- Return Address
Please send approved returns to:
Returns Department
Daymark Supplies
Unit 14
Poplars Farm Business Park
Forshaw Heath Road
Earlswood
West Midlands
B94 5JX
If you have any questions regarding returns, feel free to contact us at the email above.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is:
Damaged
Defective
Incorrect
Contact us immediately so we can assess the issue and resolve it promptly.
Non-Returnable Items
Due to the nature of products used in food establishments, we enforce strict return conditions.
We reserve the right to refuse returns if there is any risk or evidence of allergen contamination or improper handling.
Exchanges
The quickest way to receive a replacement item is to:
Return the original item (once approved), and
Place a new order separately
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method
Processing times may vary depending on your bank or card provider